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asked by the customer and offer resources to the agent ,such as knowledge base articles to help them resolve the problem as quickly aspossible and meet the most demanding customer service KPIs. AI can even helpmanufacturers reduce service costs. According to Zendesk research, 66% ofmanufacturers say AI has helped them reduce costs in the past year. Computermaker Arduino has 43 million users and sells its products directly to thegeneral public. Its single-board computers are suitable for both specialistsand novices, all of whom have complex needs and high expectations. With itscustomer service technology powered by Zendesk AI , Arduino has managed toachieve a customer satisfaction rate of almost 90%. “We try to satisfy theneeds of many
better understanding the needs and preferences of theircustomers. On the Chinese Malaysia Phone Number List Internet, everything is transparent, whether companies likeit or not. Customers express their opinions on just about everything on theInternet, including the products and services that brands offer. They must thereforeadapt to this new reality. To do this, ononline platforms. For example, it may be necessary to review certain processesor policies, for example by offering more flexibility in returns or by ensuringthat communication remains transparent and appropriate throughout the customerjourney. Support Optimization To make support work better, businesses shouldfocus on optimizing processes and using technology to reduce response time
and improve customer satisfaction. This includes investingin tools like customer service software, which provide a holistic view of allcustomer interactions and enable agents to resolve issues quickly andefficiently. Any customer service worthy of the name must now include all digitalchannels. In addition to social networks like Facebook, it is also aboutincluding large sales platforms like Amazon, your direct sales website,location platforms like Google, etc. For what ? Because that’s where yourcustomers are, all the time! The role of review management One of the essentialcomponents of a quality customer experience is good review management. Bymonitoring and responding to customer reviews and questions, businesses canidentify areas for improvement
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發表於 2024-3-7 14:50:17